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CompassPointNonprofitServicesPage1of39SupervisorRolesandResponsibilities:HelpingPeopleSucceedCompassPointNonprofitServices50012thSt,Suite320Oakland,CA94607ph415-541-9000fx415-541-7708Web:www.compasspoint.orge-mail:info@compasspoint.orgRevisionDate:July6,2012CompassPointNonprofitServicesPage2of39DisclaimerAllmaterialisprovidedwithoutanywarrantywhatsoever,including,butnotlimitedto,theimpliedwarrantiesofmerchantabilityorfitnessforaparticularpurpose.Anynamesofpeopleorcompanieslistedinthisbookorinitscompanioncomputerfilesarefictitiousunlessotherwisenoted.Copyright2013CompassPointNonprofitServicesunlessotherwiseindicated.Allrightsreserved.Thispublication,includinganycompanioncomputerdisk,oranycomponentpartthereof,maynotbereproducedortransmittedinanyformorbyanymeans,electronicormechanical,includingphotocopying,recording,storageinanyinformationretrievalsystem,orotherwise,withoutthepriorwrittenpermissionCompassPoint,50012thSt,Suite320Oakland,CA94607ph415.541.9000ortheauthor.CompassPointNonprofitServicesPage3of39LearningObjectivesUnderstandtherolesandresponsibilitiesofasupervisor(understandingthefundamentalsofthesupervisionframework)tofosterexcellentperformancethatsupportsindividualandorganizationalneeds.Knowhowtoestablishandcommunicateperformancestandardsandexpectationsusingbehavioralterms.Applyafeedbackframeworktogiveconstructiveandsupportivefeedbackwithinasupervisorycontext.Knowhowtoestablishworkplansthatincludeperformanceandprofessionaldevelopmentgoals.Knowhowtocreatestrategiesforeffectivesupervisionandperformancemeetings.CompassPointNonprofitServicesPage4of39IntroductionCompassPointPhilosophyandValues1.Peoplearethemostimportantresourceinacommunitybasednonprofit–supervisionplaysakeyrolesupportingthesuccessofpeopleworkinginnonprofits.2.Sharedleadership–leadershipisaprocessandhappensateverylevelthroughoutanorganization.3.Asset-based/strength-based–everyindividualhasdifferenttalentsandstrengththatmakethemunique.Organizationsandteamswhorecognizeanddeploypeoplebasedontheirstrengthscanachievehigherlevelsofperformance.4.Respect–regardlessofthesituation,allpeopleshouldbetreatedwithrespect.5.Performanceistiedtooutcomes–performanceisnotjudgedonpersonalpreferencesorwhims,butonobjectiveoutcomestiedtotheorganization’sneeds.6.Acultureofprovidingongoingandtimelyfeedbacktosupportperformanceimprovementandpersonalgrowthiscriticalfortrustandrelationshipbuilding.7.Ourmulticulturalvaluesliveandbreatheinourorganizationandinourworkwithnonprofitleaders,nonprofitorganizationsandthenonprofitfieldasawhole.Ourworkisandrootedinandstrengthenedbyever-expandingcommunityknowledgeofandrelationshipstodiversecommunities.Ourprogramsareresponsivetodiversewaysoflearningandmeetpeoplewheretheyare.Wepartnerwithotherstopromotecollectivelearningandtobuildthecapacityofnonprofitsasagentsofmulticulturalresponsivenessandequity.CompassPointNonprofitServicesPage5of39ToolstoManageandImplementChangeChangingbehaviororintegratinganewskillrequiresthatwelookatthreeorganizationaldimensions:skills,systems,andculture.Anindividualcanlearnnewskills,butthoseskillsareappliedwithinanorganization.Theorganizationmayormaynothavethenecessarysystemsinplacetosupportandoperationalizethoseskillssuccessfully.Thecultureoftheorganizationwillalsoimpactone’sabilitytoapplyskills.Dothevaluesandpracticesinherentinthecultureoftheorganiz...