NJM1V3Act4KnowSupervisoryRoles 安全监督角色.pptxVIP专享VIP免费原创优质

KnowSupervisoryRolesNewJersey’sProfessionalCenterTrainingAcedemyObjectives–ShortTermImproveworker’scapacitytodothejobmoreefficientlyandeffectivelyHelptheworkergrowanddevelopprofessionallyMaximizeworker’sclinicalknowledgeandskillstoperformthejobautonomouslyandindependentlyofsupervisionProvidetheworkerwithaworkcontextthatpermitshertodothejobHelptheworkerfeelgoodaboutdoingthejobAlfredKadushin,SupervisioninSocialWork,3rdedition,p.20)Objectives–LongRangeEfficientlyandeffectivelysupplyclientswithappropriateservicesIntegrateandcoordinatethesupervisees’workwithothersintheagencyEducatetheworkerstoamoreskillfulperformanceintasksSupportandsustaintheworkersinmotivatedperformanceofthesetasksAlfredKadushin,SupervisioninSocialWork,3rdedition,p.20)RoleoftheSupervisorPolicyTechnicalMgmt.SupervisorInstitutionalServiceRoleoftheSupervisorPolicyTechnicalMgmt.SupervisorInstitutionalServiceAdministrativeEducationalSupportiveLeadershipDirectCoordinateEnhanceEvaluateRelationshipsAmongtheRolesAdministrativeEducationalSupportiveLeadershipDirectCoordinateEnhanceEvaluateAdministrativeSupervisionFosterownershipofagency,mission,goals,values,policiesandproceduresAssurecohesionandhighperformanceoftheworkunitEncouragemaximumperformanceofindividualstaffFacilitateopencommunicationbetweenstaffanduppermanagementtoachieveagencyandunitgoals.FostercollaborativerelationshipswithintheagencyandwithcommunityagenciesEducationalSupervisionProvide/AssureorientationfornewstaffCreateandimplementatrainingand/ordevelopmentplanforeachstaffmemberEncouragepersonalandprofessionalgrowthandadvancementProvidecasesupervisionandconsultationEducationalRoleoftheSupervisor(andmentoring)“…InafourstatestudyconductedbytheGeneralAccountingOffice,workerssaidthatalackofsupervisorysupportandinsufficienttimetoparticipateintrainingimpactedboththeirabilitytoworkeffectivelyandtheirdecisiontostayinthechildwelfareprofession.”(GAO,p.11)EffectivenessofSupervisionInastudyofhowchildwelfarecaseworkerslearn,Gleeson(1992)foundadirectcorrelationbetweenfrequencyofsupervisionandworkercompetence.BestTrainingMethods(IndianaDCF)One-on-onecoachingandsupervisionMentoringwithintheagencyPeersupervisionandshadowingRegularsupervisionSupportiveSupervisionEstablishapositiveworkclimateintheunitDevelop/supportateamworkapproachFacilitatesuccessfulresolutionofconflictwithinandoutsidetheagencyDevelopself-awarenessofone’sownattitudes,needsandbehavioranditseffectonthesupervisor-workerrelationshipSupportiveSupervisionSupportivesupervisionhasadirectandpositiveassociationwith:WorkerjobsatisfactionandmoraleExcellentworkerpracticeIntentiontostayReductionofturnoverRetentionandSupervision“…Researchhasshownthathighquality,supportivesupervisionisoneimportantwayofretainingahighqualityprofessionalchildwelfareworkforce.Lowerturnoverreducesthestressesofparticipationinthechildwelfaresystemforfamiliesandchildren.”Trainees(April2004throughDec2005)SeparationsBaseLossRate1to6months10615527%6monthsto1year9614737%Theagencyloses14%ofhiresintheirfirstyear–halfinthefirstsixmonths,beforetheyaregenerallyeligibletocarrycases.AsofMarch2006,therewere138traineesalreadyhiredandon-boardbutnotyetreadytocarryacaseload.Thosetraineeswillgraduallyentertheworkforceandhelprelievesomepressureonthefrontlines.Weneedtocontinuetohirea...