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Prof.Dr.OlafPassenheimChangeManagementDownloadfreebooksatDownloadfreeeBooksatbookboon.com2Prof.Dr.OlafPassenheimChangeManagementDownloadfreeeBooksatbookboon.com3ChangeManagement1stedition©2010Prof.Dr.OlafPassenheim&bookboon.comISBN978-87-7681-705-3ToTillJakobandJanMalteDownloadfreeeBooksatbookboon.comClickontheadtoreadmoreChangeManagement4ContentsContentsListofFigures61ChangeManagement71.1Introduction71.2ReasonsforChange71.2OriginsofChangeManagement92ConceptsofChangeManagement132.1Lewin’sChangeTheory132.2Chin&Benne’s“EffectingChangesinHumanSystem”132.3BullockandBatten’sPhasesofPlannedChange142.4BeckhardandHarrischangeformula162.57-SModel16Maersk.com/Mitas�eGraduateProgrammeforEngineersandGeoscientistsMonth16IwasaconstructionsupervisorintheNorthSeaadvisingandhelpingforemensolveproblemsIwasahesRealworkInternationalopportunities�reeworkplacementsalInternationaor�reewoIwantedrealresponsibili�IjoinedMITASbecauseMaersk.com/Mitas�eGraduateProgrammeforEngineersandGeoscientistsMonth16IwasaconstructionsupervisorintheNorthSeaadvisingandhelpingforemensolveproblemsIwasahesRealworkInternationalopportunities�reeworkplacementsalInternationaor�reewoIwantedrealresponsibili�IjoinedMITASbecauseMaersk.com/Mitas�eGraduateProgrammeforEngineersandGeoscientistsMonth16IwasaconstructionsupervisorintheNorthSeaadvisingandhelpingforemensolveproblemsIwasahesRealworkInternationalopportunities�reeworkplacementsalInternationaor�reewoIwantedrealresponsibili�IjoinedMITASbecauseMaersk.com/Mitas�eGraduateProgrammeforEngineersandGeoscientistsMonth16IwasaconstructionsupervisorintheNorthSeaadvisingandhelpingforemensolveproblemsIwasahesRealworkInternationalopportunities�reeworkplacementsalInternationaor�reewoIwantedrealresponsibili�IjoinedMITASbecausewww.discovermitas.comDownloadfreeeBooksatbookboon.comClickontheadtoreadmoreChangeManagement5Contents3TheChangeProcess183.1InitiatingaTop-DownChange183.2InitiatingaBottom-UpChange204ChangeManagementProjects314.1Externalandinternalinfluences314.2Changestrategiesandapproaches344.3Examplesoffailedchangemanagementprojects374.4Pitfallsinachangemanagementproject394.4BringingChangetoSuccess455Conclusion–The4C-ToolboxofChangeManagement49www.job.oticon.dkDownloadfreeeBooksatbookboon.comChangeManagement6ListofFiguresListofFiguresFigure1:ModernChangeManagement–Bottom-UpmeetsTop-DownFigure2:FindingtherightStrategyFigure3:ChangeManagementProcessFigure4:Unfreezing–Moving–RefreezingFigure5:DealingwiththeChangeFigure6:ChangeManagementStrategiesFigure7:The4C-ToolboxDownloadfreeeBooksatbookboon.comChangeManagement7ChangeManagementToexististochange,tochangeistomature,tomatureistogooncreatingoneselfendlessly.[HenriBergson]1ChangeManagement1.1IntroductionBarackObamastartedhiselectioncampaignwithaplantorenewAmerica’spromisewiththewords“Changewecanbelievein”.HisPresidentialcampaignwasmarkedbychanges.Hewantedtochangeanationanditswayofacting.Throughoutthecampaign,Obama’schangeswereaimedtowardsbringingarapidendtothewarinIraq,decreasingenergydependence,andprovidinguniversalhealthcare.InhisvictoryspeechObamasaid“changehascometoAmerica”.Uptonow,notallhisplansandideashaveprovensuccessfulandonlythefuturewillrevealtheirfullpotential.TheU.S.electionwasachangeofthegovernmentalpositionwhichwasdecidedbythenation.Inanadmittedlysmallerworld,everypersoninhisorherlifeaswell...