ManagingNon-conformanceCategoriesPage1Safefood360,Inc.2014PartofOurProfessionalWhitepapersSeriesSUMMARYFoodcompaniescollectdataonnon-conformanceswithintheiroperationsbutthisvaluabledataisoftenlostinpaperpilesandpoorlydesignedsystems.Inthiswhitepaperwewilltakeacloserlookatwhatexactlyisanon-conformance,whyweneedtorecordtheminthefirstplaceandhowtodesignthesystemsthatfacilitateeffectiveanalysisandim-provementinyourbusiness.CONTENTS1.Introduction2.Whatisanon-conformance?3.Howarenon-conformancesIdentified?4.Whyrecordnon-conformances?5.Correctiveandpreventiveaction6.Causeandeffectanalysis7.Thetruenatureofnon-conformances8.Developingarobustnon-conformancestructure9.OrganisingfoldersandcategoriesinSafefood360ºSafefood360°istheprovideroffoodsafetymanagementsoftwareforindustryleadingbusinesses.WHITEPAPERManagingNon-conformanceCategoriesManagingNon-conformanceCategoriesPage2Safefood360,Inc.2014PartofOurProfessionalWhitepapersSeries1IntroductionEveryday,foodcompaniescollectdataonnon-conformanceswithintheiroper-ationsbutthisvaluableinformationcanoftenbelostinpaperpilesandpoorlydesignedsystemsthathavebeendevisedforanalysingthedata.Inthiswhitepaperwewilltakeacloserlookatwhatexactlyisanon-conformance,whyweneedtorecordtheminthefirstplaceandhowtodesignthesystemsthatwillfacilitateef-fectiveanalysisandimprovementinyourbusiness.Finally,wewillprovidetipsonhowtosetupyournon-conformancecategoriesinSafefood360º.2Whatisanon-conformance?Thevariationinhowcompaniesmanagenon-conformancesintheirfoodsafetysystemisvast,andthedesignofthesesystemscaneithersupportorhindertheeffectivenessofthecontinuousimprovementpolicy.Gooddesignandmanagementofnon-conformancedataandspecificallynon-conformancecate-goriesiscrucialtomakingimprovementarealpartofthecompany’sactivitiesandnotjustadocumentedpolicy.Non-conformancerelatestoafailuretocomplywithrequirements.Arequire-mentisaneed,expectation,orobliga-tion.Itcanbestatedorimpliedbyanorganization,itscustomers,orotherinterestedparties.Therearemanytypesofrequirements.Someoftheseincludefoodsafetyre-quirements,qualityrequirements,pro-cessrequirements,productrequirements,customerrequirements,managementsystemsrequirements,andlegalrequire-ments.Wheneveryourorganizationfailstomeetoneoftheserequirements,anon-conformityoccurs.Forexample,theISO22000standarddefinesfoodsafetymanagementsystemrequirements.Whenyourorganizationdeviatesfromtheserequirements,anon-conformanceornonconformityoccurs.Requirementsbytypeincludefoodsafety,quality,process,product,material,supplier,systemsandlegal.3Howarenon-conformancesidentified?Withinatypicalfoodsafetymanagementsystemnon-conformancesareidentifiedthroughanumberofchannels.Theseincludecustomercomplaints,internalaudits,productrecalls/withdrawals,externalaudits,regulatorynotifications,incomingaswellasin-processandfinalproductinspection,testingandcasualobservation.Afoodbusinesswithafoodsafetymanagementsystemcertifiedtoaspecificstandardwillhaveinplaceasystemforrecordingthesenon-con-formances.ThesestandardswillincludetheISO22000,GFSIandotherindustrystandards.ManagingNon-conformanceCategoriesPage3Safefood360,Inc.2014PartofOurProfessionalWhitepapersSeries4Whyrecordnon-conformances?Therearetworeasonswhyafoodbusi-nesswillrecordnon-conformances.•ComplianceRequirements–tomeetthespecificrequirementsofacus-tomer,standardorregulatoryobligation.•ProcessImprov...
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