WhatTheyAreNon-conformancesareproblemsthathavebeenfoundandneedbeaddressed.Theycanbefoundanywhere–inaproduct,inservicedelivery,inworkexecution,inaprocessorevenintheQualityManagementSystemitself.1.AQualityManagementSystem(QMS)Businessprocessestomanagequalityintheorganizationandinworkproductdelivery.2.Non-ConformanceReport(Form)Awaytoefficientlyandconsistentlycaptureidentifiednon-conformances3.Non-ConformanceRegisterAlogofidentifiednon-conformances4.Actions/CorrectionsDocumentwhatyouaredoingtofixitWhyYouNeedThemWhatYouNeedNon-conformancesareacorepillarofaQualityManagementSystem(QMS).TheQMSwillrequireyoutodocumentandmaintainarecordofnon-conformances,actionstakentoaddresstheissueandrecordofclose-outoftheissue.5.CorrectionVerificationObjectiveevidenceofwhatwasdoneagainsteachdocumentedactiontofixtheproblem6.CorrectionAcceptanceSign-offonverificationthatNCRisclosed7.RootCauseAnalysis(RCA)DrillintogettotheheartofwhatwentwrongusinganRCAmethodlike5-Why8.CorrectiveActionsDoanysignificantsystemicchangesneedtobemadetothequalitymanagementsystemNon-ConformancesEfficiencyNotes–QualitySeries1Non-ConformanceRegister-Example#001IssueDefectinsteelRaisedByJ.SmithFindingsSteelbeamstructurallydamagedActionsReplaceRaised1/1/2015Closed1/5/2015EvidenceNewbeamreceived(seereport)StatusClosed•Isolatedoccurrence•Minimalcustomerimpact•Issuecanberesolvedquickly/efficiently•Createslittle/nowasteMinorNon-ConformanceMajorNon-Conformance•Regulatoryrequirementsissue•Causesmajordelayimpactingschedule•Resultsinreworkorcostoverrun•SameminorissuerepeatedfrequentlyNoteveryQMScategorizesnon-conformancesasMinorandMajor.Getsmartforms,reportsandprocessesonyourtablet.www.industrialaudit.com/efficiency-notes1AnatomyofaNon-ConformanceReportNon-ConformancesEfficiencyNotes–QualitySeries1.Non-ConformanceReportNCR#EventDateStatusVerificationRaisedByClosedByTitleTitleRaisedOnClosedOn2.IssueDescription3.ActionsTakentoFix4.CorrectiveVerification–ObjectEvidenceofActionsTaken5.CorrectionAcceptanceConstructionSignatureQualitySignatureEngineerSignature6.RootCauseAnalysis7.CorrectiveActions1.Thegeneraldetailsofthenon-conformance.Identifywhofoundtheissueandimportantdatestowardclose.QMSmayrequiresomeonetoactuallyaccepttheNCR.2.DescribeNCRinenoughdetailthatsomeonenotatthepointoftheeventcanreadandunderstandexactlywhatitisandwhatshouldbedone.3.Damagecontrol–whatareyoudoingimmediatelytoaddresstheissue.4.Whatobjectiveevidencewasreviewedtoconfirmtheactionsweretakenandtheissuecanbeclosedout.5.Sign-offtypicallyrequiredbythepeopleresponsibleforreviewingtheobjectiveevidenceofactionstaken.6.Theorganizationmaydecidetoundertakeadeepersystemicanalysistopreventfutureoccurrences.7.TheRCAmayresultincorrectiveactions–process-levelchangestopreventrecurrenceofnon-conformanceslikethis.Getsmartforms,reportsandprocessesonyourtablet.www.industrialaudit.com/efficiency-notes
